The Mail Fraud Laws - Your Rights as a Consumer
This chapter pertains to purchases made through the mail, telephone or Internet. There are laws in place that are specific to these types of purchases that sellers must follow or face federal charges. In the event that you are purchasing an item through the US mail then any fraud committed by that company can be investigated by US Postal inspectors. Today you are more likely to make a purchase by telephone or Internet (which will be shipped UPS or FedEx typically) and those purchases are protected by the Federal Trade Commission laws.
United States Postal Service Mail Fraud
Here's the summary of the FTC rule as it is written for sellers:
This 30-day rule is why infomercials on television will usually state "allow 6-8 weeks for delivery". By stating a long delivery time they avoid the 30-day rule and fall under a much larger time frame in which to ship your order. If you're having a problem with your order first contact the seller to resolved it. If you cannot get satisfaction from the seller than you can contact one of these government agencies and file a complaint. However the threat of filing a complaint will often get you the satisfaction you are looking for. And if you purchased with a credit card your credit card provider will probably be able to issue a "charge back" to the seller and credit your previous purchase. This is why I always recommend using a credit card for mail order purchases.
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